Return Policy

Returns & Refund Policy

Reklez Suspension Works LLC

Last updated: January 2026

Returns

We accept returns within 30 days of delivery under the conditions outlined below.

Eligible Returns

  • Returns apply only to NON–Reklez Suspension Works LLC parts.

  • Items must be unused, uninstalled, unaltered, and returned in original packaging.

  • Returns received after 30 days from delivery will not be accepted.

  • All eligible returns must be sent directly to Reklez Suspension Works LLC.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom-Built Products (Reklez Suspension Works LLC)

Including, but not limited to:

  • Under-bed kits

  • Coil-over systems

  • Air suspension systems

Additional Non-Returnable Items

  • Items that have been installed, test-fitted, damaged, or modified

  • Sale items

  • Orders affected by:

    • Shipping delays or carrier issues

    • Change of mind

    • Sold or totaled vehicles

    • Misunderstanding of build times
      (All build-time information is provided prior to purchase)

How to Start a Return

To request a return, ensure your item qualifies and include all of the following:

  • Purchaser’s full name

  • Order number

  • Phone number

This information must be included inside the package or clearly written on the outside of the shipping box.

Return Address

Reklez Suspension Works LLC
3835 Halik Rd.
Pearland, TX 77581

All returns are inspected for:

  • Damage

  • Installation or test-fitting

  • Alterations

Restocking Fees

  • Approved returns are subject to a 25% restocking fee.

  • Refused shipments or items returned without authorization are subject to a 35% restocking fee.

  • Items returned outside policy guidelines will not be refunded.

Shipping Costs

  • Customers are responsible for all return shipping costs.

  • Shipping charges are non-refundable.

  • Items lost in transit during return shipping are not eligible for refund.

  • We strongly recommend tracked and insured shipping for items valued over $75.

Refunds

  • Once your return is inspected, you will be notified of approval or rejection.

  • Approved refunds are processed within 5 business days to the original payment method.

  • Processing times may vary depending on your bank or card issuer.

Late or Missing Refunds

If your refund has not posted:

  1. Check with your bank or credit card company.

  2. Allow additional processing time for weekends and holidays.

  3. Contact us at reklezllc@gmail.com with your name and order number.

Exchanges

  • Exchanges are available for defective, damaged, or incorrectly shipped items.

  • The original item must be returned before an exchange is processed.

  • Providing proof of return will help expedite your exchange.

  • Once approved, tracking information will be provided.

Instruction Reprints

  • Replacement installation instructions are available for $10 per product.

Gifts

  • Gift returns made by the recipient receive store credit.

  • If the order was not marked as a gift, refunds are issued to the original purchaser.

Fitment Issues (Custom Products)

  • Fitment claims must be submitted within 30 days of purchase.

  • Photos are required.

  • All fitment claims are reviewed case-by-case.

Missing Items

  • Missing parts must be reported within 2 days of delivery by calling our shop line.

  • Claims submitted after 2 days will not be honored.

Lost or Stolen Packages

  • Customers assume full responsibility for stolen packages.

  • Lost shipment claims must be submitted within 10 days of delivery.

  • Reklez Suspension Works LLC may assist with carrier claims.

  • If the carrier confirms delivery, the package is considered stolen and is not eligible for refund.

  • Replacement shipments sent due to loss are not eligible for refund or return.

Cancellations

Please review our Cancellation Policy page for full details.